Operational hours are Monday - Friday 7am-6pm, care offered will be flexible and based on individual family needs and availability within the ratios. Full time, part time care and wrap around and holiday care is available for up to 48 weeks a year.

Pick up/drop off is available to Mynydd Cynffig Primary, with before and after school care available. I am willing to take children to clubs and activities that they regularly attend if necessary, arrangements will be agreed with parents/carers if required.

Healthy Meals & Snacks will be provided as required. Water will be available and offered to all children throughout their period of care. Where special dietary requirements occur for any reason parent/carer support will be sought to ensure children’s needs can be catered for. 

An initial deposit of 2 week's fees will be payable upon registration. Fees will be required to be paid in advance of care provided. 

Late collection and short notice changes to agreed times will be subject to penalty fees. Parents/Carers will be required to follow drop off/collection procedures.


Government Childcare Schemes are available to help with costs, such as Childcare Offer 3-4yr olds, Flying Start 2yrs olds,Tax Free Childcare, Tax credits or Universal Credits.

I will take a maximum of four weeks of holiday leave within the period of a year, as much notice will be given as possible with a minimum of a month for pre-booked leave. During periods where service is unavailable due to my personal leave, fees will not be applicable. However, client and public holidays will be payable as standard, unless coinciding with my leave. 

Dietary requirements, and allergies are required to be made aware and discussed before care can commence. 

Late collection and short notice changes to agreed times will be subject to penalty fees. Parents/Carers will be required to follow drop off/collection procedures.

An illness policy is available for advice on when children may be unable to attend. In this instance fees for the booked session/hours will be applicable.
If a member of my household including myself is taken ill preventing care being provided then a refund covering the sessions affected will be issued in the following month's invoice. Please refer to Illness Policy on our Policies page here.

A settling in period of a minimum of 2 weeks will be offered, in order to ensure children are given sufficient time to adjust to their new care.
During this period if either myself or parent/carers are unhappy with the child’s adjustment immediate termination will be accepted, following this the contracted notice period will apply.
Please refer to Admissions/Settling on our Policies page here.

Once agreed and within contract, parents/carers will be required to follow the policies/procedures regarding drop off and collection.
Late collection and short notice changes to agreed times will be subject to penalty fees.
Please refer to Lost / Missing / Uncollected Child Procedure on our Policies page here.

In the event of an emergency, I will implement the Accident, Incident and Emergency Policy. If necessary emergency back up cover will be contacted.
Parents/Carers will be contacted immediately.
Please refer to Accident, Incident and Emergency on our Policies page here.