I welcome compliments and encourage these to be shared via social media pages as well as in person. 

I aim to work in close partnership with all parents/carers to meet the needs of their children. However, if there is any aspect of my service that does not meet your expectations you are invited to bring this to my attention and I will be happy to discuss this with you.

If you feel comfortable communicating this verbally, we can hopefully resolve the issue right away. If you would prefer to make a complaint in writing, you can send this to my email address: geniashouse@gmail.com, genia@geniashouse.co.uk  or by post: 20 Baiden Avenue, Kenfig Hill, Bridgend, CF33 6NF.

If however you feel that we cannot resolve an issue between ourselves and wish to seek further advice you can contact CIW via their various means: 

Website https://careinspectorate.wales/contact-us/raise-concern
Phone :0300 790 0126,
Email: CIW@gov.wales
Write: Care Inspectorate Wales, Government Buildings, Picton Terrace, Carmarthen, SA31 3BT.